Warranty Return Policy

Overview

This policy governs warranty coverage and returns for Mat Washer equipment and Mat Washer parts purchased through Extractomat.com. Coverage terms vary by product category, as outlined below. All returns, whether for warranty or non-warranty reasons, require prior authorization.

Warranty Coverage Summary

Item Category	Warranty Coverage	Conditions
New Mat Washer (complete unit)	1-year replacement warranty on all parts	Non-functional part must be returned prior to replacement being issued.
Mechanical Parts (purchased separately)	60-day warranty	Part must show no signs of wear and must be returned for inspection prior to any refund or replacement.
Electrical Parts	No warranty	Sold as final; not eligible for warranty claims.

Return Material Authorization (RMA)

•      All returns require an RMA (Return Material Authorization) issued in advance.

•      Returns received without a prior RMA will not be accepted.

•      Email RMA@extractomat.com to request an RMA before shipping any item back.

Mechanical Parts Warranty

•      Mechanical parts purchased separately are covered by a 60-day warranty from the date of purchase.

•      The part must show no signs of wear or damage from use to qualify.

•      The part must be returned to Extractomat for inspection prior to any refund being issued.

•      Refunds are issued only after inspection confirms the part is defective and unused.

Electrical Parts Warranty

•      Electrical parts are sold without warranty of any kind.

•      Electrical parts are not eligible for return, refund, or replacement once purchased, except where required by law.

Mat Washer Equipment Warranty

•      All parts on a new Mat Washer are covered by a 1-year replacement warranty from the date of purchase.

•      To receive a replacement part, the non-functional original part must be returned to Extractomat prior to the replacement being shipped.

•      An RMA is required before returning any non-functional part.

Shipping Costs

•      The customer is responsible for all shipping charges associated with returning parts or equipment, regardless of the reason for return.

•      Extractomat is not responsible for items lost or damaged in transit during return shipping. We recommend using a trackable, insured shipping method.

How to Request an RMA

To begin a return or warranty claim, email RMA@extractomat.com with your order number, the part or equipment affected, and a description of the issue. An RMA number will be issued if the item qualifies, along with return shipping instructions. Do not ship any item back without a valid RMA number, as it will be refused.

Extractomat reserves the right to update this policy at any time. This policy applies to purchases made through Extractomat.com.