Shipping Policy
At Extractomat, operated by Automat Washer and Supply LLC, we aim to provide customers with a clear and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when customers purchase products through the Extractomat website.
Order Processing
Orders are processed after payment has been received and the order has been accepted by Extractomat. Customers are responsible for providing accurate billing, shipping, email, and contact information when placing an order.
Processing and shipping times may vary depending on the product purchased, availability, payment verification, configuration requirements, and other circumstances.
For products with specific shipping or configuration requirements, customers may need to contact Extractomat before an order can be prepared for shipment.
Shipping and Delivery
Shipping and delivery times may vary by product and destination. Any estimated shipping or delivery timeframe provided during the purchasing process is an estimate and is not guaranteed.
Standard Extractomat equipment may be prepared for shipment after payment and funds have been verified. Certain products, including specialized or self-service configurations, may require additional coordination before a shipping timeframe can be confirmed.
Customers should review the product information and order details for applicable shipping information.
Shipping Confirmation and Tracking
When tracking information is available, customers may receive shipping confirmation and tracking details through the contact information provided with their order.
Tracking information is provided to help customers monitor shipments. Once a shipment has been transferred to the carrier, delivery timing may depend on the carrier's schedule and handling procedures.
Shipping Delays
Extractomat is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control. These may include carrier delays, severe weather, transportation disruptions, customs processing, holidays, incorrect delivery information, or other unforeseen circumstances.
If a shipment is delayed, customers may contact Extractomat for assistance. A delay does not automatically qualify an order for cancellation or refund.
Shipping Information
Customers are responsible for providing complete and accurate shipping information. Incorrect or incomplete information may result in delays, additional shipping charges, or delivery problems.
If you identify an error in your shipping information after placing an order, contact Extractomat as soon as possible. We will make reasonable efforts to assist, but changes may not be possible after an order has been processed or shipped.
Damaged Shipments
Customers should inspect shipments when they arrive. If a package or product appears damaged, customers should document the condition and contact Extractomat promptly.
Photographs, order details, shipping information, or other documentation may be requested to help evaluate the issue and determine the appropriate next steps.
Shipping Charges
Applicable shipping, handling, taxes, customs duties, or other charges may apply to an order. Any applicable charges will be presented during the purchasing process or communicated to the customer as appropriate.
International shipments may be subject to additional customs requirements, duties, taxes, or import charges imposed by the destination country.
Contact Us
For questions about shipping, delivery, or an existing order, contact:
Automat Washer and Supply LLC
3242 NE 3rd AVE #115
Camas, Washington 98607
Phone: 360-209-6473
Email: info@extractomat.com
