Return & Refund Policy
At Extractomat, operated by Automat Washer and Supply LLC, we aim to provide a clear and straightforward process for returns, exchanges, and refunds. This policy applies to products purchased through the Extractomat website and explains how customers can request assistance with an order.
Return Eligibility
Because Extractomat provides commercial vehicle mat-cleaning equipment, customers should carefully review product information, specifications, configurations, and order details before completing a purchase.
A return may be considered depending on the product, its condition, and the circumstances of the request. Products should generally be returned in their original condition and packaging unless Extractomat provides different instructions.
Products that have been used, installed, modified, damaged after delivery, or otherwise altered may not qualify for return. Certain products, configurations, replacement parts, or special-order items may also have different return requirements.
Requesting a Return
Customers must contact Extractomat before returning any product. Return requests should include the order number, customer contact information, product details, and reason for the request.
After reviewing the request, Extractomat will provide instructions regarding eligibility, packaging, and any other requirements that apply. Customers should not ship products to Extractomat without receiving return material authorization.
Damaged, Defective, or Incorrect Orders
Customers should inspect products promptly at time of delivery. If a product arrives damaged, defective, incomplete, or different from the item ordered, contact Extractomat as soon as possible.
If there is physical damage to equipment that is obvious, it is recommended you do not accept shipment from trucking company. Damage that is noticed after delivery, photograph damage and contact Extractomat at (360) 209-6473 or info@extractomat.com. Please provide order information, shipping details, description of damage, or other documentation.
After reviewing the circumstances, Extractomat will determine the appropriate resolution.
Refunds
Once an approved return is received and inspected, Extractomat will determine whether the product qualifies for a refund. If approved, the refund will generally be issued to the original payment method.
The time required for a refund to appear may vary depending on the payment provider or financial institution. Shipping, handling, or other charges may not be refundable unless required by applicable law or otherwise approved by Extractomat.
Exchanges
An eligible product may be exchanged when appropriate and subject to product availability. Customers should contact Extractomat before sending an item back so the exchange process can be confirmed.
If the replacement product has a different price, additional payment or an applicable refund may be required.
Return Shipping
Return-shipping responsibility may depend on the reason for the return and the condition of the product. Customers should follow the return instructions provided by Extractomat and use appropriate packaging to help prevent damage during transit.
Customer is responsible for any shipping charges that are incurred to return any product other equipment.
Changes to This Policy
Extractomat may update this Return & Refund Policy when necessary. Any revised policy will be posted on this page with an updated effective date.
Contact Us
For questions about returns, exchanges, damaged products, or refunds, contact:
Automat Washer and Supply LLC
3242 NE 3rd AVE #115
Camas, Washington 98607
Phone: 360-209-6473
Email: info@extractomat.com
